Services – Policies
Policies
At MEANS LANDSCAPE SERVICES LLC, we are dedicated to providing reliable, high-quality landscaping services. To ensure a smooth, effective, and enjoyable experience for both our team and customers, we’ve put together the following detailed policies. These guidelines help us maintain high standards of service while also ensuring the safety of both your property and our crew.
1. Pets
The safety and comfort of both our crew and your pets are a top priority. To help us provide the best possible service and avoid any potential accidents or disruptions, we ask for your cooperation with the following:
Pet Waste: Before our team arrives, please ensure any pet waste on your property is cleaned up. Pet waste can pose health risks and create obstacles for our crew, hindering efficient service. Your help in removing waste will allow us to focus on the landscaping tasks at hand.
Gate Management: While we make every effort to close gates behind us when entering or leaving your property, we kindly ask that you verify all gates are securely latched before letting your pets outside. This helps ensure that your pets remain safely within your property.
Pet Safety: For everyone’s safety and peace of mind, please keep pets indoors or in a secured area during our scheduled service times. Pets left outside may be startled by landscaping tools or equipment, and this could lead to unpredictable behavior or escape attempts. Keeping pets inside ensures a safe, calm environment for both them and our crew.
2. Service Schedule
We offer 2 service frequency options to meet your needs, depending on the time of year and the type of care your landscape requires.
Weekly Service: Our weekly service runs from March through December, ensuring 48 visits per year. In the winter months (January and February), services are provided on a bi-weekly basis, adjusting to your property’s winter care needs.
Bi-Weekly Service: For customers opting for bi-weekly service, we provide 26 visits per year, adjusting our visits based on seasonal weather conditions and growth rates.
Missed Services Due to Weather or External Factors: While we cannot offer refunds for services missed due to adverse weather conditions such as snow, ice, or rain, we will always work to make up any missed services on your next regularly scheduled visit. Our team will focus on addressing any backlog of tasks to ensure that your property receives the proper care it needs, even if we need to adjust our approach temporarily.
3. Billing and Payment Terms
We bill customers at the end of each month, based on the services provided during the previous month. You will receive an invoice detailing the services completed, which is due in 15 days.
Late Payments: Timely payment is crucial for maintaining the quality of service. If payment is not received by the 15th, a late fee may be applied. If you need to discuss payment arrangements, please reach out to us in advance.
4. Service Concerns and Communication:
Your satisfaction is our priority. If you have any concerns about the service you are receiving, whether it’s the quality of the work, specific requests, or any issues that arise during the service, please inform us promptly. We can only address issues that are communicated to us, and we will work with you to resolve any concerns quickly. If you’re unsure about a particular service or need specific adjustments, let us know so we can ensure your needs are fully met.
5. Access to Service Area:
Locked Gates and Ensuring Access: In order to provide uninterrupted service, it is essential that we have access to all areas of your property on the scheduled service day. If any gates or access points are locked, we will be unable to perform our work in those areas. We ask you to ensure all gates are unlocked prior to our arrival. If you have a security gate or require special access instructions, please provide us with the necessary access codes or keys ahead of time. If we are unable to access your property due to locked gates or other barriers, we will complete as much of the service as possible within the areas we can access. Any missed areas cannot be rescheduled and will have to be completed on the next service day.
6. Consistent Service Scheduling:
At Means Landscape Services we strive to keep your landscaping service on the same day and approximate time each week. We understand that consistency is important, and we aim to make our visits as predictable and convenient as possible for you. However, please note that certain factors, such as holidays or extreme weather, may impact the timing of our visits.
Holiday Schedule: During major holidays or periods of inclement weather, our service schedule may be adjusted to accommodate for these disruptions. If a major holiday such as Thanksgiving falls on your regular service day your service will likely be done on a different day. However we do on occasion have crews that want to work on the holiday so if you do not want to see our crew working on the holiday it would be good to let us know that so that we can ensure you are scheduled for a different day that week. Our goal is to minimize any impact on your landscaping care while also accommodating for holiday-related challenges.
If there are any special holiday or schedule concerns that you have, please inform us ahead of time, and we will do our best to accommodate your needs.
7. Raised Beds and Planters
Please note that raised beds and planters are not included in your landscape maintenance contract. These areas should be maintained by the customer, as landscaping services can sometimes result in accidental damage to starter plants or vegetables. We ask that customers manage the care of these specific areas to avoid issues like the unintentional application of chemicals or removal of young plants.
8. Specialty Care Items
We offer specialized care for certain types of plants, but it’s important to clarify the level of care included in your plan:
Roses: Deadheading roses to promote healthy blooms is included in your service plan. However, detailed rose care, such as advanced pruning or pest control, is not part of the standard package. Some of our crew members may be able to provide more in-depth care, but it is not guaranteed with every visit.
Fruit Trees: Fruit tree pruning is not included in the basic service plan. However, this can be arranged as an add-on service. Fruit tree care requires special attention to timing and technique, so please inform us if you wish to add this service.
Thank You for choosing Means Landscape Services LLC for all of your landscape needs